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RedSpice Management assists property owners to run their property as a boutique holiday
retreat without lifting a finger or having to worry about any of the day
to day requirements of the property. RedSpice Management handles all customer enquiries, reservations, confirmations, payments, check in, check out and retreat services. It is important that complete transparency is provided in the business management, with property owners requests met in every possible area. Owner's personality is taken into account in the management and style in which the property is represented. RedSpice Management is able to facilitate the owner's requests in providing additional services such as breakfast hampers, chocolates, fresh fruit, wine or flowers in each retreat. Customers at retreats are also able to utilize RedSpice services in booking transport, tours, restaurants or having special arrangements made during their stay. Cleaning, gardening and maintenance services are also provided to the level that business owners require. All liaising between trades is carried out on behalf of the owners. All of this is available for one monthly management fee that is paid only on reservations completed for the property. This style of management gives property owner's peace of mind that management fees are not incurred unless bookings and income are generated. This also is a guarantee to boutique holiday retreat owners that RedSpice Management can only prosper as their business prospers. The partnership that is formed between RedSpice Management and boutique holiday retreat owners is one of communication, respect and friendship. |
Testimonials The day to day management of "Watagan View", one of the Hunter Valleys most successful
holiday destinations, is no easy task. First is the initial contact with our clients. This most important factor is where Barbara Cowley, our manager, really excels! Her sparkling personality immediately attracts potential clients. Her astute efficiency puts people at ease and inevitably closes the deal. Also her kind and friendly manner satisfies even the most demanding clients. Barbara's attention to the details of presentation of the property is outstanding. The organisation and supply of incidentals and our welcome hamper, the thoughtfulness of arranging Easter eggs or Birthday balloons all contribute to our most valuable component - repeat and referred business. A satisfied customer is a happy customer and our visitor's book is filled with praise for Barbara. Barbara's organisation and liaison with the cleaning and ground staff has always been conducted in a firm but friendly manner, ensuring that the property is always presented at it's best. The occasional problems that present, such as machinery or appliance failure are always taken care of with her usual efficiency. Having Barbara manage "Watagan View" means that our involvement with the business is kept to an absolute worry free minimum. We could not recommend her more highly. Brendon & Judy Weston, owners "Watagan View" We can't thank Barbara Cowley of RedSpice enough for everything she does for Logan's
Retreat! Barb has been property managing our holiday accommodation for nearly
a year and has helped us get our first boutique holiday accommodation up and
running every step of the way. We didn't know much about holiday rentals in the
Hunter Valley, but Barb guided us from the beginning, making us feel very confident
with our new retreat. With the consultancy arm of RedSpice, Barb helped us with decorating ideas, liaising with trade services, grounds keepers and cleaners, making the property one to be proud of. Barbara met us on numerous occasions, suggesting all the things a holiday rental should have and even offered to buy items for us if need be. Since we live in Sydney, she graciously met furniture deliveries on weekends and into the night - all the time, saving us the drive up to the Hunter. She worked countless hours with us editing our website and photos, always listening to our viewpoint of what we wanted Logan's Retreat to be. Barb made the start up of our business run effortlessly and we can't thank her enough for that. With Logan's up and running, Barb has shown the upmost professionalism in handling and managing our retreat. The constant, quick and cheerful communication between Barb and our guests, as well as with us, is top notch and much appreciated. Barb pays such close attention to detail when managing and presenting our property, it's no wonder that we're rented out nearly every weekend of the year and our guestbook is filled with such kind words. Barb (even a year later) continues to think of our guests as special people and is always trying to think of new ways to make their stay just a little bit more special. We also notice the same attention to detail when we "check in" for the weekend. Barb prepares the house in the same way she would for any guest, adding little touches like flowers on the table and milk in the fridge to greet us after the drive. Once again, we cannot express enough our gratitude for Barb Cowley of RedSpice. It was mere luck how we found Barb, but we're sure lucky to have her as our property manager at Logan's Retreat.This whole experience and the retreat itself just wouldn't be the same without her!! Thank you so much!
Jen
and
Paul
Clark, owners "Logan's Retreat" |